Krikey App Terms & Conditions — The Complete Guide

Krikey app (hereinafter referred to as the "Platform", "we", or "us") is an online gaming platform providing entertainment services to users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between krikey app and its users.

By creating an account on krikey app, using the website or app, or accessing any of our services, you are deemed to have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please refrain from using the platform.

These Terms & Conditions were originally written in Bengali for the convenience of users in Bangladesh. However, the English version shall prevail in the event of any legal dispute. Krikey App reserves the right to update these terms at any time, and users will be notified of any changes via the platform.

To register on Krikey App, you must meet the following requirements:

• You must be at least 18 years of age. Government-issued ID may be requested for age verification.
• Each person may only register one account. If multiple accounts are detected, all of them will be closed.
• All information provided at the time of registration must be complete, accurate, and truthful.
• Your account must be registered in your own name — accounts created under someone else's name or a false identity are strictly prohibited.
• You are required to notify us immediately if any of your account details change.

After completing registration, Krikey App may request additional identity verification documents at any time. Failure to provide these documents may result in your account being temporarily or permanently suspended. You are fully responsible for the security of your account.

Password Security: Use a strong password and never share it with anyone. If you suspect unauthorized access to your account, change your password immediately and notify the support team.

Krikey app supports Bangladesh's most popular mobile banking methods — Mobile Pay, Nagad, and Rocket. All deposits are processed securely via SSL encryption.

• The minimum deposit amount may vary depending on the payment method used.
• Deposited funds are typically credited to your account instantly. If there is a delay due to a technical issue, please contact the support team.
• Only your own mobile banking account may be used for deposits.
• Third-party deposits are not accepted and will be treated as a violation of our anti-money laundering policy.
• There are no extra charges on deposits — though your mobile banking provider's fees may apply.

There are a few rules to follow when withdrawing winnings from Krikey App. These rules are in place to protect both you and us:

• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• A copy of your National ID or passport and your mobile banking account details will be required.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 24–72 hours. Krikey App is not responsible for delays caused by your bank or mobile operator.
• A minimum withdrawal amount applies — see the payments page for details.
• Large withdrawal amounts may be subject to additional verification procedures.

If your withdrawal request is declined, you will be notified along with the reason. If suspicious activity is detected, Krikey App reserves the right to place your withdrawal on hold and conduct an investigation.

Krikey App offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

• Welcome Bonus: Awarded on your first deposit. Withdrawal is not available until wagering requirements have been met.
• Free Spins: Valid on selected games only. Winnings from free spins cannot be withdrawn directly.
• Reload Bonus: Available on regular deposits. Each reload bonus has its own validity period and terms.
• Loyalty Points: Earn points through regular gameplay and convert them into rewards.

General bonus rules: claiming bonuses across multiple accounts is prohibited. If bonus abuse is detected, the bonus and any associated winnings will be forfeited. krikey app reserves the right to modify or cancel any promotion.

All games on Krikey App are conducted fairly and transparently. Our platform is RNG (Random Number Generator) certified, ensuring that every game outcome is entirely random and unbiased.

• Each game has its own rules, which can be found within the game itself.
• If a game is interrupted due to a technical issue, krikey app will take action based on the system records.
• Betting limits may vary across different games and sections.
• In Live Casino games, the dealer's decision is final.
• For Sports Betting, payouts are determined based on the official match result.

Any winnings resulting from a system error are not considered valid and krikey app reserves the right to make corrections. Any gaming-related complaints must be submitted within 72 hours.

The following activities are strictly prohibited on Krikey App and will result in serious action if detected:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system — such as claiming bonuses across multiple accounts or engaging in arbitrage betting.
• Attempting to manipulate the gaming system using software or bots.
• Hacking, phishing, or any other form of cyberattack.
• Money laundering or transactions involving illegal funds.
• Harassment or deception of other users.
• Spreading false information against the platform.

If such activity is detected, the account will be immediately suspended, the associated balance will be forfeited, and law enforcement will be notified if necessary.

Krikey App reserves the right to temporarily or permanently close an account in the following situations:

• Violation of the Terms & Conditions.
• Registering with false or misleading information.
• If identified as a minor.
• Extended period of account inactivity.
• Upon self-exclusion at the user's own request.

You may request to close your account at any time. Please withdraw any available balance before the account is closed. Any pending bets or transactions at the time of closure will still be settled.

Krikey app believes gaming should be a source of entertainment, not addiction. That's why responsible gaming is our top priority.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can take a break from gaming for a set period of time.
• Cooling-Off: You can temporarily suspend your account for 24 to 72 hours.
• Reality Check: You will receive reminders showing how long you have been playing during a session.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Page visit or contact our support team.

Krikey App takes the protection of your personal data very seriously. To learn how your information is collected, stored, and used, please refer to our Privacy Policyis detailed further.

• Your information is never sold to third parties.
• Information may be shared with regulatory authorities to meet legal obligations.
• All data is secured with SSL encryption.
• You may request to have your information corrected or deleted.

If you have a dispute or complaint regarding Krikey App, please reach out to our customer support team first. We believe most issues can be resolved through open communication.

• Complaints must be submitted within 30 days of the incident.
• An initial response will be provided within 5 business days of receiving a complaint.
• Complex matters will be resolved within 15 business days.
• If a dispute cannot be resolved through us, you may seek assistance from an independent dispute resolution body.

Contact Us: support@krikeyapp.app

Krikey App reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Any changes will be clearly communicated via a notice on the platform.

• At least 7 days' notice will be given before any significant changes take effect.
• Continuing to use the platform after updated terms have been published will be considered acceptance of the new terms.
• If you do not wish to accept the updated terms, you will have the option to close your account.
• A history of changes is maintained and previous versions can be viewed through support.

These Terms & Conditions were last updated in January 2026. Please check this page regularly to stay informed of any updates.