Krikey App Privacy Policy — Your Data Is Completely Safe With Us

Welcome to Krikey App. This privacy policy explains how Krikey App collects, stores, uses, and safeguards your personal information. By using our website or mobile app, you agree to this privacy policy.

This policy applies to all users in Bangladesh who register, play games, place bets, or use any other service through Krikey App. Krikey App's privacy policy has been developed in line with international data protection standards.

We believe transparency is the foundation of trust. That's why this policy is written in clear, plain language — explaining exactly what we do and don't do with your data. No hidden terms, no complicated legal jargon.

Krikey App collects several categories of data. Below is a detailed breakdown of what is collected and why:

We collect only the information necessary to provide our services. No excessive or irrelevant data is collected.

Krikey App uses your data for the following clearly defined and limited purposes only:

• Account Management: Creating your account, verifying your identity, and ensuring secure login.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Anti-Money Laundering: To identify suspicious transactions in compliance with Bangladesh Bank guidelines.
• Service Improvement: Analyzing user preferences to enhance the gaming experience.
• Customer Support: To resolve your complaints and queries promptly.
• Security Assurance: To prevent fraud, hacking, and unauthorized account access.
• Legal Obligation: To provide information in response to lawful requests from government authorities.
• Marketing Communications: To inform you of promotions and offers, subject to your consent.

Krikey App does not sell your data. However, limited information may be shared with third parties in certain specific circumstances:

• Payment Processors: Payment service providers such as Mobile Pay, Nagad, and Rocket receive only the information needed to process transactions.
• Technology Partners: Game software providers receive only the data required for gaming sessions.
• Security Services: Fraud detection agencies work to ensure platform security.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

We have strict non-disclosure agreements (NDAs) in place with all third-party partners. They may only use your data for the specific purpose agreed upon and may not share it further.

Krikey App never shares your information with advertising agencies, data brokers, or any third party for commercial purposes.

Krikey App uses cookies and similar technologies to operate its website and app. These help enhance your experience and keep the platform secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Krikey App only retains your data for as long as necessary. No data is kept beyond its required period.

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with Bangladesh Bank regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Communications: Retained for up to 2 years.
• Log Files & Technical Data: Retained for a maximum of 1 year.
• Marketing Preferences: Deleted immediately upon opt-out.

Once the defined retention period expires, data is securely and permanently deleted so that it cannot be recovered.

As a Krikey App user, you have important rights over your own data. These rights are drawn from international data protection standards:

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Right to Portability: You can download your data in a standard, portable format.
• Right to Object: You may object to receiving marketing communications.

To exercise these rights support@krikeyapp.appEmail us and we will respond within 30 business days. In some cases, we may be unable to fulfill certain requests due to legal obligations — you will be informed of the reason if so.

Krikey App uses multiple layers of security to protect your data — we place equal importance on procedural safeguards alongside technical ones:

• 256-bit SSL/TLS Encryption: Banking-grade encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall Protection: Industry-standard firewalls block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Backup: Encrypted backups stored across multiple geographic locations.
• Staff Training: Every member of our team is trained in data protection.

Krikey App strictly prohibits use by anyone under the age of 18. We do not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• A copy of a government-issued ID may be requested if there is any doubt.
• Accounts identified as belonging to minors are closed immediately.
• Any minor's data collected inadvertently is deleted immediately.

If you believe a child or someone you know is using Krikey App without permission, please contact us. We will act promptly.

Krikey App may update this Privacy Policy when necessary. Changes may be required due to legal updates, new technologies, or added services.

• For significant changes, notice will be provided via email or an on-platform notification.
• For minor changes, only the date at the top of this page will be updated.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not wish to accept the updated policy, you will have the option to close your account.

To view previous versions of this policy, please contact our support team. We retain versions from the past 3 years.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:

• Email: support@krikeyapp.app
• Response Time: Within 24 hours on business days
• Important Request: Resolved within a maximum of 30 business days